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Making a complaint

Please provide the following information to help us assess your complaint.
your complaint.

  • Your name
  • Your contact information and account number
  • The circumstances and reasons for your complaint,including the date on which the events took place
  • Any documents likely to help us shed light on the situation

Within five business days of your complaint being filed, we will send you an acknowledgement of receipt by mail indicating the name and contact information of the person in charge of reviewing it. Please contact this person directly if you have any questions regarding its status.

Rest assured that your complaint will be dealt with quickly and fairly. No more than 90 days after we begin our review, we will send you a letter detailing our findings and setting out your options if you are not satisfied with the results.